Customers of mlgtyres.com may request cancellation and a refund, subject to the following terms and conditions.
1. Tyre Verification Before Installation
Customers must carefully verify the tyre size, brand, pattern/model, manufacturing year (DOT), load index, speed rating, quantity, and other specifications before the tyres are mounted on the rims.
Once tyres have been mounted on rims, they cannot be returned or exchanged, including where the tyres supplied do not match the customer’s order. Any incorrect, mismatched, or unwanted tyres must be reported to MLG Tyres before they are mounted on the rims.
2. Conditions for Return & Refund
A return and refund will only be accepted where:
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The tyres have not been mounted on rims.
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The tyres have not been used or driven on.
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The tyres remain in their original and undamaged condition.
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The manufacturer’s packaging, where applicable, is intact.
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The tyres are returned in the same condition in which they were supplied.
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Limited-time offers and special offers are non-returnable, unless otherwise stated by MLG Tyres.
Approved refunds will be processed through the original payment method used for the purchase.
3. Incorrectly Supplied Tyres
If MLG Tyres supplies tyres that do not match the customer’s confirmed order, the customer must notify MLG Tyres before the tyres are mounted on the rims. Subject to verification, the incorrect tyres may be exchanged for the correct tyres.
Once the tyres have been mounted on rims, no return or exchange will be accepted, including where the tyres were supplied incorrectly by MLG Tyres.
4. Cancellation & Refund Charges
If an order is cancelled by the customer or MLG Tyres, any applicable third-party payment gateway or transaction fees that have already been incurred may be deducted from the refund.
The customer may also be responsible for reasonable costs incurred in returning the tyres. MLG Tyres does not charge additional administrative or restocking fees.
Customers may contact our customer service team for details regarding the refundable amount applicable to their order.
5. Fitting Centre & Order Completion
Once the tyres have been arranged and delivered to the designated fitting centre, the customer should attend the scheduled appointment and verify the tyre specifications before installation.
If the customer fails to attend the scheduled appointment and does not notify MLG Tyres of a cancellation or rescheduling request within three (3) days of the tyres being arranged and delivered to the fitting centre, the order may be considered completed and closed.
Once an order is considered completed and closed under this section, the customer will not be entitled to a return, exchange, or refund, except where otherwise required by applicable law.
6. Refund Method
All approved refunds will be made only through the original mode of payment used by the customer.
